Frequently Asked Questions
1. What are your candles made from?
All of our candles are hand-poured in the Algarve using 100% soy wax, cotton or wooden wicks, and premium fragrance oils. They’re vegan, cruelty-free, and clean-burning.
2. How long do your candles burn for?
Our standard 200g candles have an approximate burn time of 40 hours when used correctly.
3. Do you ship internationally?
Yes, we ship across Europe and selected international destinations. Shipping options and prices are shown at checkout.
4. How long will my order take to arrive?
Orders are typically dispatched within 1–3 business days. Delivery within Portugal usually takes 2-3 working days, and international shipping can take up to 10 working days.
5. Can I pick up my order in-store?
Yes, we offer free local pickup from our Boliqueime shop. Simply select “Local Pickup” at checkout.
6. What is the best way to burn my candle?
Let the wax melt to the edges on the first burn to avoid tunneling. Trim your wick to 5mm before each use for a cleaner, safer burn.
7. Are your candles safe for pets?
Our soy candles are cleaner-burning than paraffin, but we always recommend checking with your vet, especially if your pet has sensitivities.
8. Do you offer custom or wholesale orders?
Yes! We offer custom branding for events and businesses, and we work with retailers across Europe. Please get in touch here for more info.
9. What’s your return policy?
If something arrives damaged or not quite right, contact us within 7 days and we’ll make it right. Please note that used candles cannot be returned.
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