We are able to deliver internationally, if your delivery address is not on popping up at the checkout please contact us and we can arrange a custom delivery price for your order.

We do offer a click and collect option at check out, so if you are able to get to us to collect we can have your order ready for you within 24hrs for special requests.

We have a built-in integration system that provides a selection of options. Please choose the one that best suits your needs.

You’ll receive an email with full tracking details once your parcel leaves our facility.

Delivery typically takes 2–3 days within Portugal and up to 2 weeks for international orders. You can track your shipment using the link provided in the email or by logging into your account on our website.

If you’re unable to collect your package, the courier will contact you using the phone number provided. You’ll be able to reschedule delivery or arrange collection from a nearby depot.

If your delivery isn’t going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can call us on +351 911074182 or email us at info@algarvecandleco.com

If you’ve received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what’s damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you’d prefer. We request that all damages are reported within 48 hours of delivery.

We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely!